Knowledgebase

Issue:

Not receiving emails sent from your Apex applications.

Steps to Troubleshoot:

1. Check SPAM Folder:

   • Ensure that the emails are not being directed to the SPAM folder.

2. Use apex_mail.push_queue:

   • Make sure you are using apex_mail.push_queue with the apex_mail package to send emails.

3. Open a Support Ticket:

   • If issues persist, open a support ticket providing the "From" and "To" email addresses being used.

Setting Up SPF Record:

To prevent your emails from being marked as SPAM or rejected, you must authorize our servers to send emails on your domain's behalf by creating an SPF record.

Steps to Create SPF Record:

1. Log in to the Control Panel:

   • Access the control panel of your domain registrar.

2. Go to DNS Settings:

   • Navigate to the DNS settings section.

3. Create a New TXT Record:

   • Type: TXT
   • Host Field: @
   • Points to Field: v=spf1 mx ptr:relay.lusovps.com ?all
   • Keep other fields unchanged.

(Note: Field names may vary depending on the domain registrar.)

Merging with Existing SPF Record:

• If you already have an SPF TXT record, merge the new record with the existing one.
• Ensure there is only one TXT record for SPF.

Restrictions for Shared Plans:

• Domains like Google, Yahoo, Hotmail, etc., cannot be used to send emails with Shared plans.
• They can only be used with DedicatedDB and CloudDB by setting the SMTP server in APEX Internal Admin.

Further Assistance:

• If you still face issues, you can open a ticket for further help.

By following these steps, you can resolve common issues related to email delivery in Apex applications and ensure that your emails are properly authenticated and delivered to the intended recipients.